I thought I had the answer. Still, I wanted to be sure, so I asked a key employee. “I’m thinking of moving two crews to a different shift rotation to get a better process flow,” I said. “I’ve run the ...

“If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask . . . for once I know the proper question, I could ...

A grandfather once had one of his grandsons over for the night. The next morning, Grandpa prepared two big bowls of oatmeal, his own favorite breakfast. “Sure,” the boy replied. When grandpa placed ...

"Who did you vote for?" "How much did your house cost?" "When are you going to have kids?" There are some questions that we all just know not to ask in mixed company. Some inquiries, though, can be ...