Customer relationship management (CRM) applications have moved beyond being tactical tools for managing sales to become the primary means through which many organizations manage customer experience.

For salespeople, the customer relationship management (CRM) software they use every day is akin to a command center. Most of the interactions they have with customers revolve around the data residing ...

Zoho has previewed Zoho CRM for Everyone, a new set of capabilities aimed at democratizing CRM for all teams involved in customer operations. Zoho CRM for Everyone allows sales teams to communicate ...

Zoho has been an interesting company to me for sometime. The company's office productivity products are solid---arguably better than Google Apps---and Zoho is an enterprise player with CRM apps and ...

Zoho has added a customer support management application to its Web-hosted collaboration, communication, business, and office productivity suite for small and medium-sized businesses. Zoho Support is ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Zoho today unveiled Zoho PhoneBridge Platform. Available immediately to telephony vendors, the platform accelerates the development and deployment of solutions ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Zoho today announced the launch of Zoho Developer, a program that provides independent software vendors (ISVs) and application developers the tools and resources ...

Zoho is prepping a Business edition of its on demand software suite aimed at small and medium-sized businesses.This new version will compete with Google Apps, which includes only email, calendar, chat ...